Job: ACCOMMODATION OFFICER

Negotiable salary
Romford
temporary

DEPARTMENT: HOUSING SERVICES (LONDON) JOB TITLE: ACCOMMODATION OFFICER RESPONSIBLE TO: REGIONAL HOUSING MANAGER Purpose
  • To oversee an effective and efficient reception and telephone service to ensure customers receive a professional service.
  • To be responsible for a ‘one-stop’ shop type approach for dealing with all customer interactions.
  • To ensure continuous improving standards of service delivery and customer care on all dealings with both internal and external customers
Key Responsibilities
  • 1. Be part of a team seen to develop customer services, enable continuous improvement and have a greater emphasis on customer care.
  • 2. Ensure reception is adequately staffed and that systems are in place for the delivery of a high quality service to customers both internal and external.
  • 3. Provide an administration service to the NHS Key Worker housing team.
  • 4. To receive all visitors and provide a telephone service in a manner which promotes a professional image of Swan and its services.
  • 5. Be the first point of contact for visitors and offer advice on key services offered by Swan.
  • 6. Meet Swan’s service standards in all customer care areas.
  • 7. Manage the workflow process of correspondence both in and out of the department.
  • 8. Prepare and process invoices ready for payment.
  • 9. Ensure that duties are carried out in accordance with Health and Safety procedures.
Competencies
  • Customer Focus Essential
  • Business Awareness Desirable
  • Planning and Organising Essential
  • Team Work Essential
  • Development Essential
  • Equality and Diversity Essential
  • Budget Awareness Essential
Other Skills
  • IT literate and competent in use of Microsoft packages

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